1. Introduction
Kireva ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and prospective clients. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at kirevadesign.com or engage our design services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.
This Privacy Policy should be read in conjunction with our Terms of Service, which governs your use of our services generally.
2. Information We Collect
We collect information in several ways depending on how you interact with us:
Information You Provide Directly:
- Contact Information: Name, email address, phone number, and business name when you submit an inquiry, contact form, or reach out directly.
- Project Information: Business details, brand preferences, project requirements, and creative briefs submitted during the engagement process.
- Payment Information: Billing details and payment information. Note that we do not store full payment card numbers — payment processing is handled by secure third-party processors.
- Communications: The content of emails, messages, or other correspondence you send to us.
- Feedback & Testimonials: Reviews or testimonials you voluntarily provide regarding our services.
Information Collected Automatically:
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths through our website.
- Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Referral Data: The URL of the website that referred you to our website.
- Cookie Data: Information stored via cookies and similar tracking technologies as described in our Cookie Policy.
Information from Third Parties:
- Publicly available information from professional networking platforms such as LinkedIn.
- Referrals and introductions from existing clients or professional contacts.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide, manage, and deliver the design services you have engaged us for, including communicating about project status, deliverables, and revisions.
- Client Communication: To respond to inquiries, answer questions, and maintain ongoing project communication.
- Invoicing & Payment Processing: To issue invoices, process payments, and manage billing-related matters.
- Project Records: To maintain records of project briefs, communications, and deliverables for quality assurance and reference purposes.
- Website Improvement: To analyze how visitors use our website and identify opportunities to improve user experience and content.
- Marketing Communications: To send relevant updates, portfolio showcases, or service announcements to clients and prospective clients who have opted in. You may opt out at any time.
- Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
- Security: To protect against fraudulent, unauthorized, or illegal activity.
4. Legal Basis for Processing
Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we process your personal information on the following legal bases:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you as a client.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, maintaining security, and managing client relationships, provided these interests are not overridden by your rights.
- Legal Obligation: Processing required to comply with applicable laws, regulations, or legal proceedings.
- Consent: Where we rely on your consent, such as for marketing communications, you may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our business, such as payment processors, cloud storage providers, project management tools, and email service providers. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- Professional Advisors: Attorneys, accountants, or other professional advisors where necessary for legal or financial purposes, subject to confidentiality obligations.
- Legal Requirements: Where required by law, court order, government regulation, or to protect the rights, property, or safety of Kireva, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our business assets, your information may be transferred as part of that transaction, subject to the same protections described in this Policy.
- With Your Consent: In any other circumstance where you have provided explicit consent to share your information.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The specific retention periods we apply are:
- Client Records: Project files, briefs, communications, and invoices are retained for a minimum of five (5) years following project completion, consistent with standard business record-keeping and legal requirements.
- Inquiry Data: Information submitted through contact forms or initial inquiries is retained for up to two (2) years if no engagement is entered into.
- Website Analytics: Anonymized or aggregated analytics data may be retained indefinitely as it does not identify individuals.
- Marketing Lists: Contact information retained for marketing purposes is deleted promptly upon opt-out request.
When personal information is no longer required, we securely delete or anonymize it in accordance with our data management practices.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted file storage and transmission using industry-standard protocols.
- Access controls limiting data access to authorized personnel only.
- Secure, reputable third-party platforms for payment processing, file sharing, and project management.
- Regular review of our security practices and procedures.
While we employ industry-standard security measures, no method of data transmission or storage is completely secure. We cannot guarantee absolute security of your information and encourage you to take precautions when sharing sensitive data online.
8. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request deletion of your personal information, subject to our legal retention obligations.
- Objection: The right to object to certain types of processing, including direct marketing.
- Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
- Portability: The right to receive your personal information in a structured, commonly used, machine-readable format.
- Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
To exercise any of these rights, please contact us at hello@kirevadesign.com. We will respond to your request within thirty (30) days. We may need to verify your identity before processing certain requests.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information. If you believe we may have collected information from a child, please contact us immediately at hello@kirevadesign.com.
10. International Data Transfers
Kireva is based in the United States. If you are located outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
Where required by applicable law, we implement appropriate safeguards for international transfers of personal information, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
11. Third-Party Links & Services
Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy applies solely to information collected by Kireva. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party services you access.
We may use third-party tools and platforms in delivering our services, including but not limited to project management software, cloud storage, video conferencing, and analytics tools. Use of these platforms is subject to their respective privacy policies.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected and how it is used, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information.
Kireva does not sell personal information as defined under California law. To exercise your California privacy rights, please contact us at hello@kirevadesign.com with the subject line "California Privacy Request." We will not discriminate against you for exercising your privacy rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this document.
For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you directly, such as via email, where we hold your contact information. Your continued use of our website or services following any changes constitutes your acceptance of the updated Policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels: